Billing and Information Technology
Orthopedic Specialty Clinic, Ltd. has had an electronic medical records (EMR) system since 2006 and in 2012 began reporting as a certified EMR site to the Centers for Medicare and Medicaid Services. In addition, our radiology system produces high quality digital images to meet the highest standards of radiographic interpretation. It is our continued commitment to compliance and excellence in patient care that we are on the cutting edge of patient information systems.
Billing and Insurance
We employ our own billers and do not use a billing agency. So, when you have a question about your account, you talk to our employees, not to a billing agency. Orthopedic Specialty Clinic currently participates with:
- Blue Cross and Blue Shield of Virginia
- Humanna Medicare (Wellford Office)
- Tricare Prime
- Kaiser (Tier 3)
- Flexible Choice/PHCS
- Southern Health/Coventry
- United Health Care
We also participate with most Workers Comp Vendors and the Department of Labor.
If you wonder if we participate with your health care plan, you can call our billing office at (540) 361-1830 extension 9.
Occasionally, accounts are overpaid by the insurance and the patient. In the event you believe an overpayment has occurred on your account and you are due a refund, please call (540) 361-1830 extension 9. One of our business office staff will be happy to assist you.
If you believe a refund due to you is a result of a credit or debit card transaction, and the transaction occurred within a 48-hour period, our business office can assist you with a refund to your credit or debit card. If more than 48 hours has elapsed, we can issue a refund check for any overpayment.
Any questions regarding our policy should be directed to (540) 361-1830 extension 9.